RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your
purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in
the same condition that you received it. It must also be in the original
packaging.
Several types of goods are exempt from being returned. We
also do not accept products that are intimate or sanitary goods, hazardous
materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
* Sealed lubricants (sprays)
To complete your return, we require a receipt or proof of
purchase (invoice).
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are
granted: (if applicable)
* Any item not in its original condition, is damaged or
missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
(subject for special confirmation)
* Motorcycle tyres which was previously installed on the rim
(subject for special confirmation)
Refunds (if applicable)
Once your return is received and inspected, we will send you
an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and
a credit will automatically be applied to your credit card or original method
of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank
account again.
Then contact your credit card company, it may take some time
before your refund is officially posted.
Next contact your bank. There is often some processing time
before a refund is posted.
If you’ve done all of this and you still have not received
your refund yet, please contact us at mivomoto@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately
sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at mivomoto@gmail.com and send your item to: Unit #5, Grand
Stand, Dubai Autodrome, Dubai, DU, 000000, United Arab Emirates.
In case of failure of motorcycle tyre it may be the subject
for factory inspection. The shipping back to factory may take extra time to get
a decision for refund.
Gifts
If the item was marked as a gift when purchased and shipped
directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the
gift giver had the order shipped to themselves to give to you later, we will
send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Unit #5, Grand Stand, Dubai Autodrome, Dubai, DU, 000000, United Arab Emirates.
You will be responsible for paying for your own shipping
costs for returning your item. Shipping costs are non-refundable. If you
receive a refund, the cost of return shipping will be deducted from your
refund.
Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider
using a trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.